Terms of Service

Pushpak — operated by Vishnova Labs LLC

Effective date: August 22, 2026
Last updated: August 22, 2026

These Terms of Service ("Terms") are a binding agreement between you and Vishnova Labs LLC ("Vishnova Labs," "we," "us," or "our") governing your access to and use of the Pushpak dispatch and billing platform, the website at pushpak.us, the driver application, and related services (collectively, the "Service").

By creating an account, clicking to accept, or using the Service, you agree to these Terms. If you are entering into these Terms on behalf of a company or other organization, you represent that you have authority to bind that entity, and "you" and "Customer" refer to that entity. If you do not agree, do not use the Service.

1. The Service

Pushpak is a software-as-a-service platform that helps oilfield hauling companies create and dispatch jobs, run a driver application, calculate costs and hours, generate field tickets, and — where the Customer connects them — sync data to third-party accounting and invoicing systems such as QuickBooks Online and OpenInvoice / OpenTicket. We may add, change, or discontinue features from time to time.

2. Eligibility and Accounts

You must be at least 18 years old and capable of forming a binding contract to use the Service. You agree to provide accurate registration information and to keep it current. You are responsible for all activity under your account and for maintaining the confidentiality of your credentials. Notify us promptly of any unauthorized use. Administrators are responsible for the users they invite and the roles they assign within their organization.

3. Customer Data and Ownership

"Customer Data" means the data you and your users submit to or generate through the Service, including your customers/operators, locations, rate cards, jobs, tickets, and driver information. As between you and us, you own and are responsible for your Customer Data. You grant us a worldwide, non-exclusive license to host, copy, process, transmit, and display Customer Data solely as needed to provide, secure, and improve the Service and to perform the actions you request (including integrations you enable). You represent that you have all rights and permissions necessary to provide the Customer Data and to authorize its use as described here and in our Privacy Policy.

We may generate aggregated or de-identified data from use of the Service (that does not identify you or any individual) and use it to operate, analyze, and improve our products.

4. Acceptable Use

You agree not to, and not to permit others to:

• use the Service in violation of any law or regulation, or to infringe others' rights;
• upload or transmit malicious code, or attempt to gain unauthorized access to the Service or its systems or data;
• interfere with, disrupt, overload, or reverse engineer the Service, except to the extent that restriction is prohibited by law;
• resell, sublicense, or provide the Service to third parties except as expressly permitted;
• misrepresent your identity or your authority to act for an organization; or
• use the Service to store or transmit data you are not permitted to handle.

We may investigate and take appropriate action, including suspending or terminating accounts, for violations of these Terms.

5. Third-Party Services and Integrations

The Service integrates with third-party services, including QuickBooks Online, OpenInvoice / Enverus (and any middleware you enable), and Google Maps. Those services are provided by third parties under their own terms and are not controlled by us. You are responsible for maintaining your own accounts and credentials with those providers and for complying with their terms. We are not responsible for the availability, accuracy, security, or acts or omissions of any third-party service, and your use of them is at your own risk. We may modify or discontinue an integration if a third party changes or ends its services.

6. Calculations; No Professional Advice

The Service computes figures such as costs, mileage, wait/demurrage time, driver hours, fuel surcharges, and invoice amounts based on the rate cards, inputs, and data you provide. These outputs are provided as tools for your convenience and may contain errors or rely on assumptions or third-party data (such as mapping distances). You are solely responsible for reviewing and verifying all figures and for the accuracy of the data you enter.

Vishnova Labs is not an accountant, bookkeeper, tax advisor, payroll provider, or law firm, and the Service does not provide accounting, tax, payroll, wage-and-hour, legal, or regulatory advice. You are solely responsible for your own compliance obligations, including invoicing, payroll, wage-and-hour, tax, and industry and safety regulations, and for verifying that amounts billed to your operators and paid to your drivers are correct.

7. No Custody of Funds

Pushpak generates invoices, tickets, and data. Pushpak does not hold, transmit, disburse, or take custody of any funds, and is not a party to any payment, invoice, or transaction between you and your operators, drivers, or any other party. All movement of money occurs through your own accounting, invoicing, banking, or payroll systems and providers.

8. Fees, Subscriptions, and Billing

If you subscribe to a paid plan, you agree to the pricing and billing terms presented at sign-up or in an order. Unless stated otherwise:

• fees are stated exclusive of taxes, and you are responsible for applicable taxes;
• subscriptions renew automatically for successive periods unless cancelled before the end of the then-current term;
• fees are non-refundable except where required by law or expressly stated; and
• we may change fees for future terms with reasonable prior notice.

Any free trial, pilot, or founding-customer pricing is offered at our discretion and on the terms communicated to you; we may modify or end promotional terms prospectively. Failure to pay may result in suspension or termination of the Service.

9. Intellectual Property

The Service, including all software, designs, text, and other materials (excluding Customer Data), and all related intellectual property rights, are and remain the exclusive property of Vishnova Labs and its licensors. We grant you a limited, non-exclusive, non-transferable, revocable right to access and use the Service during your subscription solely for your internal business purposes and subject to these Terms. No rights are granted except as expressly stated. "Pushpak," "Vishnova Labs," and related logos are our marks and may not be used without permission. If you provide feedback or suggestions, we may use them without restriction or obligation.

10. Confidentiality

Each party may access non-public information of the other. Each party agrees to protect the other's confidential information with reasonable care and to use it only as necessary to perform under these Terms, except where disclosure is required by law. Customer Data is your confidential information; the Service's non-public features and pricing are ours.

11. Warranty Disclaimer

The Service is provided "AS IS" and "AS AVAILABLE," without warranties of any kind, whether express, implied, or statutory, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties arising from course of dealing or usage of trade. We do not warrant that the Service will be uninterrupted, error-free, or secure, that defects will be corrected, or that any calculation, output, or integration result will be accurate or meet your requirements. Some jurisdictions do not allow certain disclaimers, so some of the above may not apply to you.

12. Limitation of Liability

To the maximum extent permitted by law, Vishnova Labs and its owners, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any lost profits, revenue, data, goodwill, or business interruption, arising out of or relating to the Service or these Terms, even if advised of the possibility of such damages.

Our total aggregate liability arising out of or relating to the Service or these Terms will not exceed the greater of (a) the amounts you paid to us for the Service in the twelve (12) months before the event giving rise to the claim, or (b) one hundred US dollars (US$100). These limitations apply regardless of the theory of liability and form the basis of the bargain between us. Some jurisdictions do not allow certain limitations, so some of the above may not apply to you.

13. Indemnification

You will defend, indemnify, and hold harmless Vishnova Labs and its owners, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your Customer Data, (b) your use of the Service, (c) your violation of these Terms or applicable law, or (d) your violation of any third party's rights, including in connection with any integration you enable.

14. Term, Suspension, and Termination

These Terms apply while you use the Service. You may stop using the Service and cancel your subscription at any time as provided in the Service. We may suspend or terminate your access, with or without notice, if you breach these Terms, fail to pay, create risk or legal exposure for us, or if we discontinue the Service. Upon termination, your right to use the Service ends. We will make Customer Data available for export for a limited period after termination as described in our Privacy Policy, after which it may be deleted. Sections that by their nature should survive termination (including ownership, disclaimers, limitations of liability, indemnification, and governing law) will survive.

15. Modifications to the Terms

We may update these Terms from time to time. For material changes, we will provide reasonable notice (for example, by email or an in-Service notice) and update the "Last updated" date. Changes are effective when posted or on the date stated in the notice. Your continued use of the Service after changes take effect constitutes acceptance.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. The parties agree that the state and federal courts located in Gregg County, Texas will have exclusive jurisdiction and venue over any dispute not subject to another agreed dispute-resolution process, and each party consents to that jurisdiction. If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect.

17. General

These Terms, together with our Privacy Policy and any order or plan terms, are the entire agreement between you and us regarding the Service and supersede prior agreements on that subject. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. Our failure to enforce a provision is not a waiver. Nothing in these Terms creates a partnership, agency, or employment relationship. Neither party is liable for delays or failures caused by events beyond its reasonable control (force majeure). Notices to us should be sent to the contact below.

18. Contact

Vishnova Labs LLC
Attn: Legal — Pushpak
Email: [legal@pushpak.us]
Mailing address: 2309 Gilmer Rd, Ste 101, Mailbox 2094, Longview, TX 75604, United States

This document is a template provided for convenience and does not constitute legal advice. You should have it reviewed and customized by qualified legal counsel before relying on it.